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Terms & Conditions Policy

By visiting our website, you agree you have read, understood, and acknowledge the Terms & Conditions of  www.sitkafarms.com, including the Privacy Policy and the information it contains. Sitka Farms has the right to change Terms & Conditions, but it is important to give an update on changes to our customers and users. In this policy you will see some relevant information about prices, payment methods, shipments, order status, products, taxes, privacy policy, return and refund policy, offers and advertisement, reviews, and purchase process. 

SITKA FARMS WEBSITE 

Our website includes a product catalog, banners, relevant content information, offers, advertisement, contact forms for our users. Our main objective is to provide happiness to dogs through natural treats and chews based on different categories to complement dog feeding (Long Lasting, Wellness, Training, Complements, Rewards, Calmness) for that reason we could provide other content and benefits to our customers to upgrade the purchase and user experience. Here you will find all the information about our brand. If you want to know more details feel free to contact us. The information that you’ll find on www.sitkafarms.com is property of SITKA FARMS LLC and we have all right over the content and product production. If you use this information without our permission, you will engage in illegal practices, and we will proceed to start legal proceedings. 

PRICES 

The prices on our website are previously planned to consider different statements to establish the best price for all our products. Remember that we can change the prices related to our inventory and different marketing strategies without notice. The prices prior to checkout do not include taxes or shipping cost. 

SHIPPING 

We offer Free shipping on our website in some cases to improve the user experience, but this condition could change occasionally. If we set up shipping costs those will be reflected at the checkout page. It can depend on the product and their weight. We make the shipments through our fulfilment center, and we are anchored to the lead times of the company. We ship the product on a maximum of 2 business days after the order was created and you should have the product at your address in a maximum of 8 business days. We upgrade the availability of the products constantly and if some products are back ordered you agree from the moment of the purchase that the shipment may take longer than regular. 

PAYMENT METHODS 

You have different alternatives to pay for our products, the main platform is Stripe, in this platform you can pay through (Credit Cards (Amex, Discover, Visa, Mastercard, Maestro) Apple Pay, and Google Pay) and you must complete the billing information to finish the checkout. You can save your payment information to skip a step on your next order and we will save the information according to our privacy policy, if you want to know more details, visit www.sitkafarm.com/privacy-policy

If you have an issue with your order or with a product and you need a refund, we will do the refund through the Stripe platform, and it will take 2-15 business days for you to receive the money on your account; this will depend on your payment method and bank. 

ORDERS 

You will receive a message in your email with the details of your order, once your order is completed, we will proceed to update the order and you’ll receive another email with the notification of the status. After the order Sitka Farms could ask for feedback or a review in order to keep improving our customer experience. 

PRODUCTS 

We distribute one of the best natural dog treats and chews around the USA, we work with certified suppliers (FDA, USDA, GFSI) in South America and we provide amazing benefits for dogs. As our customer you certify you are of sufficient legal age to feed them to your dog. We are not responsible for any damage your dog may suffer due to mishandling of the products. We are constantly updating product availability and in case any product is back ordered you agree, from the moment of the purchase, that the shipment may be delayed as previously mentioned.

SUBSCRIPTIONS  

When you subscribe to our website, your dog will get their favourite treat every month! And saving 10% from the actual price of the item.  

What are the benefits of the subscription?  

  • Save 10% on every renewal order when you subscribe at our website  
  • Free Shipping for Subscription Orders that have a subtotal of $50 or more 
  • Cancel at any time, no commitments, or fees. 
  • Saves you time, money and most important, makes your dog happy with the best natural dog treats ever!!!! 

Sitka Farms reserves the right to change or cancel subscriptions promotions and the criteria used to determine eligibility for such subscription’s promotions at any time. All changes will apply to future orders, regardless of whether you have a current subscription.  

PRIVACY POLICY 

It’s important to check the privacy policy to know more details about the use of information and how we collect, use and protect the data of our visitors. To check it out please go to www.sitkafarms.com/privacy-policy to reinforce the knowledge of our Terms & Conditions.

TAXES 

Our taxes are based on state and local tax laws and rates around the USA. The tax cost will change depending on the shipping address and the ZIP code you enter when making the purchase.) Our taxes settings are based on the zip code to get the exact cost for your zone! 

REVIEWS 

You are welcome to give your review of the products and we will answer your messages ASAP, your opinion is very important to us! That’s an important fact of our Terms & Conditions

REFUND AND RETURN POLICY 

If you want a refund or change a product that you bought on our web site www.sitkafarms.com you can do it within a maximum of 5 days after the delivery date.

The deadline for delivery of a product being changed is up to 25 days from the date we receive the product back. If you want a refund, it takes 2 business days to process the request and 2-15 business days to receive the money on your account (this will depend on your payment method and bank) 

Each customer is responsible of returning the product. To process a product replacement, an email must be sent to info@sitkafarms.com. The customer will receive the same product, in the case Sitka Farms is out of the same product, we will email de client informing the available replacement options or an estimate date when we can have the product back in stock. In either case, the client can choose the prefered alternative or ask for a full refund on the order.

The product must be new, unused to ask for a refund or change. When requesting the refund or product change, the client must send to info@sitkafarms.com the following information: Full name and surname, email, order date, order number, receipt and reason why you are asking for the refund or change, for us to process the request. If you want to know more details about the policy, visit www.sitkafarms.com/return-policy 

If you need more information about our Terms & Conditions, feel free to contact us through our different methods! You’ll get an answer ASAP 

info@sitkafarms.com 

(805)-755-5531